FAQ

WHERE ARE YOU BASED?

We're based in London, UK, while we have storage in China from which we ship all of our products.

HOW DOES SHIPPING WORK?

Under the stars partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your items may take up to 3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking).

We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

WHAT IF I NEED TO RETURN SOMETHING?

If you have received a damaged or not as described item upon delivery, please Contact Us immediately so we can resolve the problem. Also visit our Refund Policy to find out if you are eligible for a refund HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email info@utsshop.comvia this form and we'll get back to you as soon as we can.